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Answers to frequently asked questions about our customer service policies
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There were 21 articles found in this category:

  1. questionBilling and Shipping address clarification
    When placing an order the billing address must be the address that you receive your credit card bill, bank statement, etc. at. When we process your credit card, if the zip code, street address and/or CVV code do not match then we will not process your order (fraud prevention). We will gladly sh ...
  2. questionDo you have any logos or banners I can use to advertise or link to Spohn Performance from my site?
    We sure do! Visit our Connect with Spohn page for full details. html sitemap
  3. questionDo you offer a military discount?
    At this time we do not offer any military discounts.
  4. questionDo you ship COD? Do you accept personal checks?
    We do not ship COD and we do not accept mailed in personal checks. For a complete listing of the payment methods we do accept click here.
  5. questionDo you sponsor cars or offer any type of sponsorship? Do you pay contingency?
    We do not offer any type of sponsorship or any type of contingency pay outs at this time.
  6. questionDoes Spohn Performance ship to international locations?
    Yes, we ship worldwide! You can get more details on shipping methods, quotes and instructions on international shipments by going to http://www.spohn.net/international.
  7. questionHow can I get a shipping cost quote online?
    USA: Customers in the USA will see our Flat Rate Ground, FedEx, and USPS shipping options and costs when using our online instant shipping quoter and when checking out. APO and FPO shipping quotes and online ordering are available as well. The shipping quote box is available on all product pages ...
  8. questionHow can I get a shipping quote on a roll bar or roll cage?
    Roll bars and roll cages can only ship via FedEx Express, and only to the United States. We must manually calculate the shipping quote in order to get an accurate ship price for you. If you would like a shipping quote on a roll bar or roll cage and accessories you will need to send us a complet ...
  9. questionHow can I get information on setting up a wholesale dealer account?
    Dealer inquiries are welcomed! If you are interested in setting up a wholesale dealer account with us please visit the Dealer Application Request Form by clicking here.
  10. questionHow can I keep up with your latest news and offerings? Do you have a newsletter?
    Subscribe to our email newsletter for the latest Spohn Performance news, new product releases, special offers, etc. Become a fan of our Facebook page, follow us on Twitter, become our buddy on Hub Garage, subscribe to our RSS Feed and/or check in regularly on our Blog. We ...
  11. questionHow long has Spohn Performance been in business?
    Since 1999 we have committed our efforts to the design and manufacture of chassis, suspension and drivetrain systems that deliver the highest level of quality, performance and value. To learn more about Spohn Performance click here, and go ahead and take our shop tour!
  12. questionI need to order custom axles for my rear end, what information do you need?
    See the .pdf schematic and order form attached below for all of the information, measurements, etc. you need to supply to order custom built axles for your rear end. You can email or fax this form to us at 1-888-240-4433, or call our technical support department at 1-888-365-6064 with this info ...
  13. questionI think you charged my credit card twice (or more)
    If you provided a billing address that did not match your credit card's billing address then we voided the transaction. We probably then contacted you and got the correct information and re-processed your credit card. If you are looking at your online account and think you see two (or more) cha ...
  14. questionI'm ordering a Strange Engineering rear end from you. Where should I send my stock brake backing plates?
    If you order a Strange Engineering rear end from us and choose the option to send in your stock brake backing plates for installation on the rear end we will contact you after processing the order to provide you with the RMA# and shipping address to send them in to. Ship to: Strange Engineering ...
  15. questionWhat are your hours of operation? When are you open?
    Our tech support, order status and general inquiries phone line is open from 8:30 AM - 4:30 PM (Eastern), Monday-Friday at 1-888-365-6064. Our order line is open 24 hours a day, 7 days a week at 1-888-265-6064. The personnel manning the order line are only able to take orders, they are not trai ...
  16. questionWhat is your privacy policy? Is your website secure?
    Privacy Policy of Spohn Performance, Inc. What information do we collect? We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, ph ...
  17. questionWhat is your return policy?
    Return Policy of Spohn Performance, Inc. No returns will be accepted after 30 days from the shipment date. We cannot accept returns on parts that have been used or installed. No returns on non-stocked or special order items. Prior authorization must be given before any return can be made. Pl ...
  18. questionWhat is your warranty?
    USE OF THIS PRODUCT IS ACCEPTANCE OF SELLER’S DISCLAIMER OF WARRANTY! By their very nature, competition components are constantly pushed to their limits. While our components are designed to withstand intense race conditions, it is impossible to control the quality of installation or t ...
  19. questionWhat payment methods do you accept?
    We accept VISA, MasterCard, American Express and Discover credit and debit cards. We also accept PayPal and Cash (for in person pick ups). We do not accept personal checks. We will accept Wire Transfers with no fees on orders over $500.00. Wire transfer orders under $500.00 will be charge ...
  20. questionWhat shipping methods are available? Which shipping carriers?
    You can get more details on shipping carriers, charges, methods, quotes and instructions by going to http://www.spohn.net/policies/?action=shipping. For information on international shipments go to http://www.spohn.net/international.
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